Most out-of-hours calls we receive come from worried business owners who think their card machine has failed. In reality, the fix is often far simpler. Here’s why a reboot is still the fastest, most reliable solution for most payment issues, and how modern systems keep businesses running.

Panic comes from timing, not technology

Business owners aren’t just running a device, they’re running:

• A venue

• A team

• A service window

• A queue

  So when something unexpected happens, even a small issue feels urgent. That’s why Nicholas gets these calls late in the evening or during peak hours.

What actually causes most issues

In our experience, 99% of payment issues come down to:

• Network drops

• SIM reconnection delays

• Local wifi issues

• Temporary freezes

• Configuration refreshes needed

  None of these are hardware failures. They’re small hiccups that a reboot clears instantly.

Why a reboot works

A reboot forces the terminal to:

• Reconnect to wifi or 4G

• Search for the strongest network

• Clear temporary glitches

• Re-establish payment channels

• Refresh internal processes

  It’s the same principle our CEO Nicholas used decades ago with other equipment: turning a system off and on fixes problems that look more serious than they are!

When remote access helps

A major advantage with Omnigo is remote support. The team can:

• Log in

• Diagnose

• Fix issues without sending an engineer

• Guide the owner through it

  But in most cases, the reboot solves it before remote access is needed.

Real failure vs temporary glitch

Real failures are rare. Temporary glitches are common. Nicholas sees the same pattern:

• Client calls

• They’re stressed

• They assume the worst

• The solution is simple

  This is why he remains many clients’ first point of contact. Reassurance matters as much as the fix.

Conclusion

Most payment issues look bigger than they are. A simple reboot clears the majority instantly. Omnigo builds its service around speed, calm support and practical fixes that get a business trading again in seconds. And when something more complex happens, remote support steps in immediately.